If you are not completely satisfied with your online Zoo-phonics® purchase, you may return it within 30 days of receipt and receive refund of original purchase price. If your order arrives in unacceptable condition you must notify Zoo-phonics within five (5) days and save original packaging and Zoo-phonics will make arrangements for the original shipping company to pickup the damaged order. A 15% restocking fee will be applied to opened returned materials. Used items may be deemed non refundable. Original shipping charges non refundable.
To begin the return process…
Include a copy of your Invoice or packing slip in package. If you do not have the packing slip please call us at 800.622.8104 to receive a return authorization (RA) number.
Once you have received the RA number then package your items securely, note the RA number on the label, and ship to Zoo-phonics® RETURNS, 995 Morning Star Dr, Ste B, Sonora, CA 95370.
Return shipping charges are the responsibility of the customer and are not refundable.
If you receive an item that is damaged, defective or incomplete, please contact us at 800.622.8104 within 30 days of receipt. In the event your items are damaged or defective a customer service representative will arrange return service via UPS if applicable.
If you or your child/student has written or damaged the product in any way we cannot refund your money.
Digital Item Refund Policy:
Streaming Video content may qualify for a refund and cancelation of your Membership. Contact firstname.lastname@example.org for additional information.
Digital Download materials are not eligible for refund or exchange – no exceptions. Kits with Digital Download items are subject to varying refund amount depending on if materials have been downloaded.
Please note PC and Mac compatibility restrictions in description of each digital item.