Our Return Policy

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If you are not completely satisfied with your online Zoo-phonics® purchase, you may return it within 30 days of receipt and receive refund of original purchase price. If your order arrives in unacceptable condition you must notify Zoo-phonics within five (5) days and save original packaging and Zoo-phonics will make arrangements for the original shipping company to pickup the damaged order. A 15% restocking fee will be applied to opened returned materials. Used items may be deemed non refundable. Original shipping charges non refundable. In the event a returned item is deemed non-returnable or eligible for exchange and customer would like their product returned, they may send a self addressed stamped shipping label for return.

To begin the return process…

Include a copy of your Invoice or packing slip in package. If you do not have the packing slip please call us at 800.622.8104 to receive a return authorization (RA) number.

Once you have received the RA number then package your items securely, note the RA number on the label, and ship to Zoo-phonics® RETURNS, 995 Morning Star Dr, Ste B, Sonora, CA 95370.

Please note…

Return shipping charges are the responsibility of the customer and are not refundable.

If you receive an item that is damageddefective or incomplete, please contact us at 800.622.8104 within 30 days of receipt. In the event your items are damaged or defective a customer service representative will arrange return service via UPS if applicable.

Shipment tracking details will be emailed to address provided on order. Please check your email (including junk or spam) for estimated delivery date. If your order does not arrive within 5 business days of scheduled delivery date please contact us immediately. You have 30 days from date of order to report any non-delivered packages.

If you or your child/student has written or damaged the product in any way we cannot refund your money.

Digital Item Refund Policy:

Streaming Video content may qualify for a refund and cancelation of your Membership. Contact [email protected] for additional information.
Digital Download materials are not eligible for refund or exchange – no exceptions.  Kits with Digital Download items are subject to varying refund amount depending on if materials have been downloaded. 

Exchange Policy:

To begin exchange process customer must contact Zoo-phonics to request exchange and will be assigned an authorization number. Customer is responsible for return shipping costs. Item will be evaluated for exchange eligibility upon receipt at Zoo-phonics Warehouse. Item must be undamaged and in resale condition to meet eligibility for exchange. Customer will be responsible for shipping charges on new, exchange item.  Digital Download items are not eligible for exchange or refund. Streaming video items may be eligible for review of exchange depending on purchase date.

Please note PC and Mac compatibility restrictions in description of each digital item.

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We reserve the right to refuse orders or workshop registration attendance if the customer provides false information regarding billing or shipping location. All funds will be refunded with credit card charge reversal.