Our Return Policy

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If you are not completely satisfied with your online Zoo-phonics® purchase, you may return it within 30 days of receipt and receive refund of original purchase price. A 15% restocking fee will be applied to opened or used items. Original shipping charges non refundable.

To begin the return process…

Include a copy of your Invoice or packing slip in package. If you do not have the packing slip please call us at 800.622.8104 to receive a return authorization (RA) number.

Once you have received the RA number then package your items securely, note the RA number on the label, and ship to Zoo-phonics® RETURNS, 995 Morning Star Dr, Ste B, Sonora, CA 95370.

Please note…

Return shipping charges are the responsibility of the customer and are not refundable.

If you receive an item that is damageddefective or incomplete, please contact us at 800.622.8104 within 30 days of receipt. In the event your items are damaged or defective a customer service representative will arrange return service via UPS if applicable.

If your order is older than 90 days, please call us at 800.622.8104 and we will authorize a return if applicable.

If you or your child/student has written or damaged the product in any way we cannot refund your money.

Exchange only on software and digital items.

Zoo-kids and now Zoo-grand kids!

I am a retired school social worker and  just placed an order to re-order a Parent Kit as a grandparent.  I raised my 3 children in Calaveras County, and a few of their teachers introduced me to Zoo-phonics back in the late 80's. I ran a small home preschool, and all 6 of our students learned to read in their 4th year within a few months using Zoo Phonics.  My own daughter learned in 3 days!  Later, when she went to kindergarten and was introduced to "Climbing Mount Learning" and Open Court phonics, she came home in tears.  She said they'd talked about how hard it was going to be to learn to read.  I reassured her she already knew how to read and that she already knew it wasn't hard it was fun!!   Of course Open Court's crazy system WAS confusing. "Hissing tire, hissing tire, SSS"..  I thought it was the dumbest system I'd ever encountered!  The tire is the shape of an O, the word tire starts with a T, and so how was a child to key on just the sound of S and associate it with the movement of air leaving a tire?  How many kids in the 80's encountered flat tires?   Zoo-phonics was so natural, including the stories to create the blends which the kids remembered and loved.  As parents, both my husband, who was the Special Ed Director, and I made a big pitch to the district to change; at the time it wasn't "research validated" yet so we lost that battle.  Fortunately, the special ed kids continued to access it and benefit.  I told my daughter to just ignore all the methods, read the way she already knew how to sound out words, and if she failed any phonics tests, just ask them to allow her to read to them their questions and her answers....   This brings me to today's order.  I have a 4 year old grandson who was struggling to read on our last visit but now recognizes all of his letters without any help from any system and knows many sounds.  So I delved into the garage boxes to find my Zoo-phonics materials, when I remembered I had donated them to a local preschool when I downsized.  I was so frustrated because I knew he was ready to read!  So he's coming for a visit this weekend and I wanted to be ready with materials! My next purchase will be the vowel puppets! Sincerely, Heather O'Brophy

Heather O'Brophy, retired school social worker & at home preschool owner August 31, 2018