Our Return Policy

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If you are not completely satisfied with your online Zoo-phonics® purchase, you may return it within 30 days of receipt and receive refund of original purchase price. A 15% restocking fee will be applied to opened and used items. Original shipping charges non refundable.

To begin the return process…

Please call us at 800.622.8104 to receive a return authorization (RA) number.

Once you have received the RA number then package your items securely, note the RA number on the label, and ship to Zoo-phonics® RETURNS, 995 Morning Star Dr, Ste B, Sonora, CA 95370.

Please note…

Return shipping charges are the responsibility of the customer and are not refundable.

If you receive an item that is damaged or defective, please contact us at 800.622.8104 and a customer service representative will arrange return service via UPS if applicable.

If your order is older than 90 days, please call us at 800.622.8104 and we will authorize a return if applicable.

If you or your child/student has written or damaged the product in any way we cannot refund your money.

Exchange only on software and digital items.

Your use of picture mnemonics to teach letter-sound relations is indeed supported by findings of our 1983 study published in the Journal of Educational Psychology

Your use of picture mnemonics to teach letter-sound relations is indeed supported by findings of our 1983 study published in the Journal of Educational Psychology. In this study we found in two experiments that beginning readers learned letter-sound relations more effectively when they were taught associations between objects having shapes that resembled the shapes of the letters and having names that began with the sound to be associated with the letters. You have applied this principal to all of your letters. In addition you have included body movements that relate to the objects. The evidence suggests that this should help children learn these associations more effectively. Help in learning letter-sound associations is particularly important for children who come to school without much knowledge about letter shapes, names and sounds and for children who have a difficult time remembering associations by rote. In addition, building letter instruction around animals and body movements make learning more fun.

Professor Linnea C. Ehri Program in Educational Psychology March 10, 2016